Crisis Communication Final Quiz

Crisis Communication Final Quiz

Time limit: 0

Quiz Summary

0 of 10 Questions completed

Questions:

Information

You have already completed the quiz before. Hence you can not start it again.

Quiz is loading…

You must sign in or sign up to start the quiz.

You must first complete the following:

Results

Quiz complete. Results are being recorded.

Results

0 of 10 Questions answered correctly

Your time:

Time has elapsed

You have reached 0 of 0 point(s), (0)

Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)

Categories

Not categorized 0%

1
2
3
4
5
6
7
8
9
10

Current
Review
Answered
Correct
Incorrect

Question 1 of 10

1. Question
Which of the statements below is NOT true:
- Crisis can violate stakeholders’ expectations of how an organisation should act
- A crisis in single organisation can not affect the entire industry
- Crisis damage extends beyond financial loss
Correct

Incorrect
Question 2 of 10

2. Question
When a crisis is resolved, a series of action are still required to:
- Be better prepared for future
- Make sure the stakeholders are left with a positive impression of the organisation’s performance during the crisis handling
- Make sure the crisis is truly over
- All of the above
Correct

Incorrect
Question 3 of 10

3. Question
All types of crises have the following characteristics in common:
- Immediate demand for information
- All of them are caused by malicious intent
- All are cause by human error
Correct

Incorrect
Question 4 of 10

4. Question
What do you do if you don’t have enough information about the causes of the crisis:
- Wait until you have more information, even if it takes hours / days
- Make a statement that you are starting an investigation and will keep the public informed
- Communicate the assumptions you have to avoid silence
Correct

Incorrect
Question 5 of 10

5. Question
Why listening is important:
- Social media can give a warning sign for a problem that has the opportunity to grow into a full-scale crisis
- To get influential users’ views before they go viral
- All of the above
Correct

Incorrect
Question 6 of 10

6. Question
If the crisis began as a Facebook post, where does your crisis response appear first:
- On Facebook
- On Twitter
- On all the channels which are accessible to you
Correct

Incorrect
Question 7 of 10

7. Question
When does Crisis Management Team first meet?
- At the start of the event
- Once the crisis happens
- Daily meetings during the event
Correct

Incorrect
Question 8 of 10

8. Question
3As sequence:
- Assess, alert, act
- Alert, assess, act
- Act, alert, assess
Correct

Incorrect
Question 9 of 10

9. Question
If during the press-conference you get a question that is outside of your competence, you must:
- Answer, making your best guess – you know more about the crisis at that stage than anybody else
- Direct to the competent source
- Ignore the question or give very generic answer
Correct

Incorrect
Question 10 of 10

10. Question
Preparation for the press-conference includes:
- Inviting stakeholder, who are non-media
- Statement rehearsal
- Planning additional announcements to make in the end, using media opportunity (such as results of the race etc)
Correct

Incorrect

Welcome Guest

Your Course Progress

© 2025

Motorsport Knowledge Institute, a division of the Emirates MotorSports Organization (EMSO). Site by Viralbamboo Ltd.